Return of quality goods

Return of quality goods is carried out in accordance with the Civil Code of the Republic of Lithuania and the Resolution of the Government of the Republic of Lithuania on the approval of retail rules and the provisions of Article 6.228 (1) of the Civil Code of the Republic of Lithuania 'The consumer shall have the right to withdraw from a distance or off-premises contract within fourteen days, without giving a reason and without incurring costs other than those provided for in Article 6.22811 of this Code, except as provided in paragraph 2 of this Article.

If the Consumer enters into a sales contract (hereinafter referred to as the Contract) using only means of communication (distance contract) and as a result is unable to exercise the statutory right to inspect the goods and assess their suitability before concluding the contract, he has the right to withdraw from the sales contract in writing. notifying the Seller within 14 (fourteen) days from the date of delivery of the goods. If the Buyer has purchased several goods under one Contract, he has the right to completely refuse all the goods purchased under one Contract or only some of the goods purchased under one Contract. The specified deadline of 14 (fourteen) days for submitting a written request shall start from the date of delivery of the goods to the Buyer or its authorized representative and shall not be extended or related in any way to the transfer or return of the goods to the Seller or another person beyond the Seller's control. Purchased quality goods can be returned within 14 days. if:

  • the returned product is in the original neat packaging;
  • the product is unused and undamaged;
  • the product has not lost its commercial appearance (undamaged labels, peel-off protective films, bags, etc.);
  • the returned product is complete with all the documentation attached by the manufacturer;
  • upon return of the goods, the document of its purchase, warranty card (if issued) shall be submitted.

Quality goods cannot be returned if they are:

the goods, which have been manufactured according to the individual order of the Buyer or are obviously adapted to it, or which, due to their nature, can no longer be returned to the Buyer due to loss of goods, are perishable or expire; in other cases, when the purchase and sale agreement cannot be terminated in accordance with the laws of the Republic of Lithuania.

Please return the returned product to the registered office address below:

Public Institution National Institute for Social Integration, Senior Program
Tauro g. 12, Vilnius, LT-01114
When returning quality goods, the buyer is responsible for packing the goods.

We may refuse to take back a product if changes have been made to the appearance of the product or packaging that were not necessary to inspect the product, including damaged labels, torn protective films, and violations of transparent packaging that would not interfere with the right to inspect the product.

If the packaging damage to the product results in the product not being able to be sold later for the same price, without prejudice to the rights of another Buyer of this product to purchase a new and unused product, such goods can only be returned by mutual agreement (eg if you agree to compensate for depreciation) .

Returning email If you have purchased a product in the store, we will ask you to submit a free-form written request, indicating the detailed order information: order number, date, item, price, delivery date. The application must include a refund account.

If an additional discount has been applied to your order at the time of purchase and you only return part of the goods purchased in one order, we may deduct the amount of the discount from the refund amount.

When returning quality goods, the Buyer shall bear all transportation costs related to their return.

Dispute Resolution Services

You can submit a request / complaint regarding the goods or services purchased in our online store to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, e-mail [email protected], tel. 8 5 262 67 51, fax (8 5 ) 279 1466, on the website www.vvtat.lt (also for the territorial subdivisions of the State Consumer Rights Protection Service in counties) - or fill in the application form on the EGS platform http://ec.europa.eu/odr/

Payment methods:

Bank transfer:
You can pay for the goods by making a regular transfer to our account. Specify the order number in the payment destination (you will receive the order number by e-mail).

Account details:
Recipient: Public Institution National Institute for Social Integration
Account: LT927044060008231511
Bank: AB Bank SEB
Purpose of payment: indicate the order number